Unbridaled: the cure for your Covid FAQ's
Updated: Apr 3, 2020
Whew !!! What a crazy world right now, right ?!? The entire Unbridaled team is working from home and navigating this crazy uncertain time for the bridal and wedding industry. From selling sample dresses online, to testing out virtual appointments and Instagram Live trunk shows, we are learning as we go over here. We know many of you have had to change and rearrange your wedding dates and travel plans due to growing concerns with coronavirus and we empathize with how stressful that must be. We thought we would take this time to share some of the frequently asked questions we are getting lately and hopefully keep you smiling through the stress, knowing that we are here for you.
Pretty sure this is how we all look right now ... missing our social lives and our friends and families and just normal life in general. But these recent editorial images of gowns by one of our all time fave designers, Rish Bridal make looking bored look like a boho glam dream !!
Palma is available in Austin
Olivia is available in New Orleans and Houston
Laura is available in Austin and New Orleans
Rio is available in Austin, New Orleans and Houston
Of course we know you all have questions and stress surrounding your upcoming weddings so the purpose of the blog this week is to provide the answers to some of the questions we have been getting in an effort to help you navigate through your new normal for wedding planning.
But first... images of a couple of the gowns from the newest collection from Vagabond Bridal that will make their way to Austin very soon : )
Q: Will my dress still come in on time?
A: For our brides who have placed an order with us and have dresses that were scheduled to ship in April and May; this is THE question causing the most stress. The answer for most designers is YES, it probably will. Even though many of our designers have closed their operations, our Unbridaled managers are still in daily communication with them and are working together with them to do everything we can to get the most time sensitive orders to our brides in as timely a manner as possible. However, this is a worldwide problem, and for the safety of everyone including the brides is our mutual first priority. If any of our designers have told us that there would be a delay in production, we will let you know and update you with that information as it becomes available to us as your ship date apporoaches. We are here and want to answer all the questions you have at this time, so if you are curious how Covid-19 closures may affect the timeline of production and shipping of your gown, you can reach us at the email addresses at the bottom of this post with any and all questions that you have.
Q: If all the locations of Unbridaled are not open, how will my dress be received and shipped to me?
A: All of our Unbridaled managers are currently working full time from home while practicing safe social distancing. Depending on the city and the rules governing the closures and restrictions placed, some of us have re-routed shipments from designers to our homes and are then shipping out to brides. Those of us who are still able to go to the store are receiving shipments there as usual. If the designer offers a drop ship option, we may reach out to you for your mailing address and you will receive the gown directly from them. Email us if you have any questions surrounding the logistics of the shipping and receipt of your order.
Before we address a couple more questions ... how about some pics of some of our favorite sample sale dresses that we have available to purchase from the comfort of your sofa right at home. If you are interested in any of these beauties and want more info on how to purchase, check out these and more options here. And as always, use the email address below if you need more detailed pics and pricing info.
Q: Will my upcoming appointment at Unbridaled still be able to happen?
A: As much as we miss being able to help all of our brides in person, we are not sure when it will be safe to have in store operational business hours. This is for the safety of our employees and our brides so we just don't know yet when appointments in the store will resume. Stay tuned to our socials and here on our blog for the virtual options we are working at making available to you. If you have an appointment scheduled in the month of April, the manager in the city for which your appointment is to take place will be in contact with you, should we have to remain closed for the entire month. We have started doing Instagram Live Trunk Show Try-On sessions and are working hard to keep our content full of pretty things to hold you over until we can help you find your perfect dress. Make sure you're following us on Instagram so you can catch our LIVE try on with a sampling from the Moonrise Canyon collection by Rue de Seine.
Q: I had an appointment recently and think that one of the dresses I tried on might be "the one"; can I still place an order even while you are closed?
A: Heck Yea !!! Our POS is up and running from home for all of our locations and if you want to place an order, you can use the email addresses below to take care of that and we can take payment from home and get those new orders going !!
Stay safe out there babes !! We miss you !! xoxo